Your questions answered
Some commonly asked questions are answered here. However, please don't hesitate to contact us if you can't see what you are looking for. We'd be happy to help.
What is Remembering?
Remembering is an online fundraising space where personalised memorial pages of a loved one are created. You, your family and friends can share photos, stories and memories about a loved one while fundraising for Children with Cancer UK at the same time.
Why create a Remembering page?
The pain of losing someone you care about is excruciating. Nothing can take away the grief of missing someone you love, but many people find comfort in fundraising in memory of that person.
I'd like to make a one-off gift in memory of a loved one. Do I need to create a Remembering page?
For one-off gifts in memory of a loved one, you can make a gift on our main page: https://www.childrenwithcancer.org.uk/make-a-donation/
You'll be able to include details that this in memory as well as a message when you complete the form.
How do I get started with a Remembering page?
It’s easy to create your own Remembering page. Simply select 'My Account' and follow the instructions.
Do I need to pay a fee to set up my page?
Your Remembering page is free to set up.
Do I need to set a fundraising target?
Setting a target is optional. If you would like to add, adjust or remove this, you can at any time when accessing the 'My Account' section.
Can donations that I send in the post be on my Remembering page?
All of your kind gifts can be recorded on your Remembering page. To help us with adding this to your page quickly, we’d be very grateful if you can please let us know when you send your gift the name of your Remembering page. Alternatively, if you let us know in advance, we can tell you your page reference number to mention instead.
Please send your gifts in the post to:
Children with Cancer UK
51 Great Ormond Street
Can gifts that I make over the telephone to you be on my Remembering page?
All of your kind gifts can be recorded on your Remembering page. To help us with adding them to your page quickly, we’d be very grateful when you give your gift on the phone if you would please let us know the name of your Remembering page.
What if I have another fundraising page elsewhere but I want to create one on your website. What should I do? How do I show the funds I have already raised on my Remembering page?
We can help you update your page to show any existing fundraising or donations that you have made. Please contact mailto: email@example.com subject ‘Other gifts’ or call us on 020 7404 0808.
Can I add new fundraising events to my page?
Yes. When logged into your account, you can simply click on ‘Create an event in memory’ and follow the step-by-step process.
I gave a gift online and received confirmation by email. Can I ask for written confirmation of my gift too?
We’d be happy to send out further confirmation of your gift. Please let us know by contacting us at mailto: firstname.lastname@example.org subject ‘Written confirmation’ including your details, the fund name and details of how you made the gift.
How much of the money I raise will directly support Children with Cancer UK?
When you make a donation to Children with Cancer UK, we are charged a number of standard transactional fees by other companies, including fees for processing payments, looking up addresses and validating bank account details.
We are always keen to keep our administration costs to a minimum, which is why we want to offer supporters like you the chance to offset some of these fees with a small increase to your donation. This is completely optional and we are very grateful for your donation whether or not you choose to increase it.
Can I add Gift Aid to the donations?
Using Gift Aid means that for every £1 you give, we can claim back 25p from HMRC, helping your donation go further. This means that £10.00 can be turned into £12.50. If you are a UK taxpayer and want your donation to go further, simply tick the Gift Aid box when you make your donation.
How do I tell my friends and family about my fund?
You can share your page through the Facebook, Twitter and email links on your Remembering page.
Can I change my page later?
Once your page has been created, you can use the account area to change your page information, and add photos and videos as often as you like. You can also update your fundraising target (if you have set one) and change your password or email address at any time.
What about security?
You will be using a secure connection to create your page and to make donations. A password protected account will be set up for you to make any changes.
Is there someone I can talk to directly?
If you have any questions or want to chat through setting up your page, we’d be happy to help. Please get in touch by emailing email@example.com or calling 020 7404 0808. Our offices are open 9.00am-5.30pm, Monday-Friday.